Shipping and returns

Shipping:

HONG KONG: Free shipping when you spend over $400HKD. Bastyle uses SF Express (flat rate of $70HKD) for local deliveries or we may deliver in person if you are close by. We aim to ship within 2 working days, please allow us a little extra time if you order has been placed on a weekend or public holiday.

INTERNATIONAL: Bastyle uses HK Express Post / Australia Post for all International deliveries. The shipping rate is between $100HKD and $200HKD depending on the weight and will be calculated during checkout. Delivery times may vary depending on destination country. For any additional queries or expected delivery times please email nina@bastyleonline.com. Currently we ship to the following countries: Indonesia (Bali), Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam, Australia 

If your destination is not listed please send an email to nina@bastyleonline.com and a shipping quote can be arranged for you.

Please note that the receiver will be liable for any duties, customs and taxes imposed by the destination country. 

Shipping rates are based on total weight of your order and are calculated at checkout. 

Returns Policy


Bastyle happily offers returns on damaged items or if you feel the item you purchased is not right for you. We are happy to exchange, provide a credit note or a full refund.

With this in mind, our returns policy is as follows:

  • For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
  • For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
  • Any returned item must be in perfect condition, with no damage to the item or the packaging.
  • We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
  • Exchange items will be processed as a new sale and a return. Place and pay for a new order online, and return the original item, to be exchanged, for a refund.
  • Shipping charges will be waived only if the returned item is faulty.
  • Any credit notes issued will be valid for 3 months.
  • Refunds or credit notes are only processed once the original item has been returned to us.
  • All items must be returned at the expense of the customer